Understand PMU batch status
This document provides an overview of the PMU batch statuses in Zuora, detailing the Processing, Completed, and Error statuses, and their effects on payment method updates.
Zuora displays the following PMU batch statuses:
| Status | Description |
|---|---|
| Processing | The batch has been created and submitted to the updater, but the response file has not yet been fully retrieved or processed. This status can include cases where Zuora successfully uploaded the file but the updater has not finished processing it. No action is typically required unless the batch remains in Processing longer than the expected updater turnaround time. |
| Completed | Zuora has retrieved and processed the updater’s response file, and all returned changes, such as updated card numbers or expiration dates, have been applied to the relevant payment methods. You can review detailed results on the batch detail page or in the Payment Method Update data source. |
| Error | Zuora stopped automatic retries for this batch after repeated submit or retrieve failures. In this case, payment methods in the batch are not updated and remain in their previous state. These records can be included in future PMU runs if they meet the configured PMU rules, such as bill cycle day criteria. |