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Disable the payment run retry rules in Zuora

Ensure that out-of-box payment retry is not running in Zuora environment. Failure to disable the out-of-box payment retry while running Configurable Payment Retry will result in disruption to the retry service.

While CPR will continue to make retry attempts, no actual payments will be created for specific invoices that fail the validation run as specified by these retry rules.

  1. In Zuora UI, navigate to Settings > Payments > Configure Payment Retry Rules .
  2. Turn off the Enable Payment Run retry rules option. zuora_disable_retry_rules.png
  3. Click save .