Configure retry rules
Learn how to configure retry rules, including editing attempts, enabling actions, and understanding system behaviors for different scenarios.
- On the Customer Groups tab, click the menu icon in the Actions column and then click Edit Retry Rules. The Edit Retry Rules page opens.
- In the left Attempts section, select the attempt that you want to edit.
- Complete the details for the available responses in the attempt. For each response, you need to decide and enable the action option first, including whether to stop retrying and whether to trigger a workflow. Other options vary for the enabled action.
The following table describes the system behaviors for different scenarios:
| Workflow Selected | Workflow Disabled | |
| Stop Retrying Enabled | The selected workflow will be triggered but no further attempts will be made. | No further action to recover the failed payment. |
| Stop Retrying Disabled | The selected workflow will be triggered and retry attempts will be made according to your configuration. You need to configure the retry to occur in an incremental time or at a specific time or day. To learn about the configuration in Workflow, see Integrate Workflow with Other Zuora Products. | Further payment attempts will be made according to your configuration. You need to configure the retry to occur in an incremental time or at a specific time or day. |
4. Identify the retry schedule for each configured attempt of your customer group. Retry attempts are executed in batch on the hour rather than continually being executed. For instance, if an invoice is scheduled for a retry at 20:15, it will be retried at 21:00.