Learn how to configure retry rules, including editing attempts, enabling actions, and understanding system behaviors for different scenarios.

1. On the Customer Groups tab, click the menu icon in the Actions column, and then click Edit Retry Rules.

   The Edit Retry Rules page opens.

2. In the Attempts section, select the attempt that you want to edit.
3. Complete the details for each available response in the attempt.

   For each response, first enable the action option. You can choose whether to stop the retries and whether to trigger a workflow. The other available options depend on the action that you enable.

4. Configure the system behavior based on your chosen combination of Stop Retrying and workflow settings:
   • Stop Retrying enabled with a workflow selected: Zuora triggers the selected workflow but does not perform any further retry attempts.
   • Stop Retrying enabled with the workflow disabled: Zuora takes no further action to recover the failed payment.
   • Stop Retrying disabled with a workflow selected: Zuora triggers the selected workflow and performs retry attempts according to your configuration. Configure the retry to occur after an incremental amount of time or at a specific time or day. For more information about the configuration in Workflow, see Integrate Workflow with Configurable Payment Retry.
   • Stop Retrying disabled with the workflow disabled: Zuora performs further payment attempts according to your configuration. Configure the retry to occur after an incremental amount of time or at a specific time or day.
5. Review the retry schedule for each configured attempt of the customer group.

   Zuora runs retry attempts in batches on the hour rather than continuously. For example, if an invoice is scheduled for a retry at 20:15, Zuora retries it at 21:00.