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Zuora Payments

Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies
Zuora BillingZuora PaymentsZuora PlatformZuora CPQZephrZuora RevenueAccounts ReceivableRelease NotesBasicsEntitlementsSupport and policies

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thumbnailZuora Payments

Create a payment using Zuora UI

Create an external payment from the Zuora UI

To create an external payment on invoices and debit memos:

  1. Navigate to Payments > Payments in the navigation section, and click create payment .
  2. Specify the following information in the Basic Information section:
    1. From the Customer Account list, select a customer account.
    2. In the Payment Type area, click External Payment .
    3. In the Payment Number field, enter a payment number. Note : The payment number should have a unique name with a maximum length of 16 characters. Characters between a-z, A-Z, and 0-9 are accepted.
    4. From the Payment Method list, select a payment method you used for the payment. If the account has a default payment method specified, the payment method will default to that payment method.
    5. Check the Prepayment checkbox if you want to add this payment as a reserved payment to the customer account. For more information, see Prepaid Cash with Drawdown .
    6. In the Payment Date field, specify a date when the payment takes effect.
    7. In the Payment Amount field, specify the payment amount.
    8. (Optional) In the Reference ID field, specify a reference ID.
    9. (Optional) In the Comments field, enter the comments for this payment.
  3. Specify the following information in the Finance Information panel:
    1. From the Transferred to Accounting list, select the status of the mapping from Zuora to a third party, such as NetSuite or Salesforce.
    2. From the Bank Account list, select the accounting code that maps to a bank account in your accounting system.
    3. From the Unapplied Payment list, select the accounting code for the unapplied payment.
  4. If you want to create a full unapplied payment, do not apply your payment to any of the applicable invoices and debit memos. Go to step 6.
  5. If you want to apply a full payment or partial payment on one or more invoices and debit memos:
    1. Select the invoices and debit memos you want to pay in the Apply Payment panel.
    2. Specify the amount you want to apply in the Amount to Apply column.
  6. Click create payment .

Last updated: November 14, 2025