Zuora object

Checkout.com event

Zuora GR event

Zuora action

Payment

payment_captured

TransactionSettled

• Zuora handles this event for processed payments. Error payments will not be reconciled.

• If the event is successful, Zuora updates the Gateway State to "Settled" on the Payment transaction. No value is populated in the Gateway Reconciliation Reason.

payment_voided

TransactionRejected

• Zuora updates the Gateway State to "FailedToSettle" on the payment transaction. The Gateway Reconciliation Reason and Gateway Reconciliation Status are populated.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

payment_declined

TransactionRejected

• Zuora updates the Gateway State to "FailedToSettle" on the payment transaction. The Gateway Reconciliation Reason and Gateway Reconciliation Status are populated.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

payment_capture_declined

TransactionRejected

• Zuora updates the Gateway State to "FailedToSettle" on the payment transaction. The Gateway Reconciliation Reason and Gateway Reconciliation Status are populated.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

payment_returned

TransactionRejected

• Zuora updates the Gateway State to "FailedToSettle" on the payment transaction. The Gateway Reconciliation Reason and Gateway Reconciliation Status are populated.

• Zuora creates an external refund with the reason code set to "Payment Rejection" if the code is active in the Reason Codes list . Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

payout_paid

-

If the event is successful, Zuora updates the payment with the payout ID. No value is populated in the Gateway Reconciliation Status or the Gateway Reconciliation Reason

dispute_lost

TransactionReversed

Zuora handles this event for processed payments. Error payments will not be reconciled.

If the event is successful:

• Zuora creates an external refund only if the chargeback currency is the same as the payment currency. If "Payment Reversal" is active in the Reason Codes list , the reason code is set to "Payment Reversal". Otherwise, the reason code is set to the default reason code in the list.

• If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.

If you do not want Zuora to create refunds for chargeback events, submit a request to Zuora Global Support .

Refund

payment_refunded

TransactionSettled

Zuora handles this event for processed refunds. Error refunds will not be reconciled.

If the event is successful, Zuora updates the Gateway State to "Settled" on the refund transaction. No value is populated in Gateway Reconciliation Status or Gateway Reconciliation Reason.