View a postpaid commitment true-up invoice
Learn how to locate a postpaid commitment true-up invoice and identify the commitment-related information on the invoice detail page and PDF.
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Ensure that the relevant postpaid commitment has already been evaluated and billed.
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If you want to review the customer-facing PDF, ensure that billing document generation is enabled and that the customer account uses an HTML invoice template.
A postpaid true-up is created when the customer's billed spend for a commitment period is lower than the committed amount. The true-up is presented as a non-subscription invoice item on the invoice.
The postpaid commitment true-up shown in the invoice item table as shown in the following screen:
- Locate the invoice created from the postpaid commitment evaluation.
- Open the Invoice Detail page.
- In the Invoice Item table, locate the commitment true-up line item.
- Review the commitment-related information, such as the commitment period and true-up amount.
- If you need to review the customer-facing document, open or regenerate the invoice PDF.
You can identify the invoice item that represents the postpaid commitment true-up and verify how commitment information appears in the invoice UI and PDF.