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Suspend and Resume for New, Amend, and Renew Quotes

Suspend and resume options for New, Amend, and Renew quotes in Quote Studio and understand how they map to Billing order actions.

In Quote Studio (SSQ only), you can configure suspend and optionally resume details for New, Amend, and Renew quotes, depending on Feature Access Config:

  • When Suspend only is enabled:

    • The suspend section is visible where you can define a suspend policy for the subscription.

    • Auto-resume option is hidden.

  • When Resume only is enabled:

    • The Resume section is not visible

    • Use the Resume icon flow to define the resume policy.

  • When both Suspend and Resume are enabled:

    • You can configure suspend and optional resume details.

  • When you Save and Send to Zuora, any configured suspend and resume details are sent to Billing along with other order actions:

    • If you configure suspend without a resume date, the subscription will enter a Suspended state in Billing with no scheduled resume.

    • If you configure both suspend and resume, the subscription will enter an Active state in Billing with an initial suspend period and a scheduled resume order.

Suspend and Resume behavior in Quote Studio is fully aligned with Billing behavior for corresponding order actions and dates.