Configure communication profiles
Learn the high-level process of configuring communication profiles, accounts, and notification settings to send notifications based on customer groups.
To send notifications based on customer groups, perform the following steps:
-
Link the communication profile to customer accounts from that group.
-
Configure recipient information in email notifications. When sending email notifications, Zuora uses the recipient information configured in the related email templates. You can choose any email address of a customer account such as Bill To Contact, Sold To Contact, and so on. For more information, see Email template overview.