Welcome to Zuora Product Documentation

Explore our rich library of product information

At customer’s request

Learn how to revoke a member's access to a shared product at the customer's request.

To revoke a member’s access to a shared product at the request of the customer, complete the following steps:

  1. Navigate to Identity > Users from the main menu.
  2. Select the user from the list, or use the filter to find the user. For further information on using the filter, see the Search or Filter the User List topic. The User Details screen displays.
  3. Select the Shared Products button. The Shared Products screen displays.
  4. Select the product name from the Product column. The details of the selected product display.
  5. Select the three dots at the end of the row of the person for whom you want to revoke access.
  6. Select Revoke Access. A confirmation message is displayed.
  7. Select the Revoke button to revoke the user’s access to the selected shared product.
  8. Select the Save button to save your changes and return to the Shared Products screen.
    When you revoke a member's access to a shared product, an email is sent to the customer and the member whose access has been revoked to notify them of the change.